Office Administration

Course Outline

PREPARE FOR WORK

  • This unit covers the skills and knowledge required to prepare an individual to perform effectively in a work environment. It includes identifying the rights and responsibilities of employees and employers and assisting in the business while under direct supervision.

APPLY BASIC COMMUNICATION SKILLS

  • This unit covers the development of communication skills in the workplace. It entails the activities of gathering, conveying and receiving information, together with completing assigned written information under direct supervision

DELIVER QUALITY CUSTOMER SERVICE

  • This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework

HANDLE TELEPHONE CALLS

  • This unit deals with telephone techniques in answering and receiving calls to disseminate and receive information for smooth flowing of communication in an organization

DEVELOP KEYBOARDING SKILLS

  • This unit deals with the development of basic keyboarding skills using touch-typing techniques

TYPE AND COPY ROUTINE DOCUMENTS

  • This unit covers typing and copying simple routine documents such as basic letters, memos and forms

RECEIVE VISITORS

  • This unit deals with the skills and knowledge required to receive visitors to an organization, while keeping set rules and procedures

LOCATE AND STORE FILES IN A PAPER-BASED SYSTEM

  • This unit covers locating and returning files stored in a simple paper-based filing system

OPERATE A PERSONAL COMPUTER

  • This unit describes the competencies required to start up a personal computer or business computer terminal, correctly navigate the desktop environment and use a range of basic functions

USE BUSINESS EQUIPMENT

  • This unit deals with the skills and knowledge required to choose resources to complete a variety of tasks under direct supervision. It includes operating equipment, undertaking routine maintenance and reporting faults to the appropriate person

DEVELOP PROFESSIONALISM

  • The unit deals with one’s development within the workplace/organization by applying the necessary skills and knowledge for future development under the guidance of an appropriate advisor

WORK EFFECTIVELY IN A BUSINESS ENVIRONMENT

  • This unit deals with the skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers, and conducting business in accordance with the organisational goals, values and standards

PARTICIPATE IN WORKPLACE SAFETY PROCEDURES

  • This unit covers general Occupational Health and Safety requirements in business organisations and is essential for employees without managerial or supervisory responsibilities

PREPARE ROUTINE FINANCIAL DOCUMENTS

  • This unit covers knowledge necessary to complete petty cash reimbursements, purchase requisitions and receipt documentation

PREPARE AND BANK FINANCIAL RECEIPTS

  • This unit describes the functions involved in preparing and banking financial receipts

PROCESS MAIL

  • The unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail. It also covers collating and despatching bulk mail.

RECORD, STORE AND SUPPLY INFORMATION USING A PAPER –BASED FILING SYSTEM

  • This unit covers use of a paper-based filing system to update files and supply information

REPRODUCE, PRESENT AND DISTRIBUTE COMPLEX DOCUMENTS

  • This unit covers reproduction and binding of documents, including complex ones that multi-page, require double-sided reproduction, enlarging or reducing according to requirements.
Course Information
  • Course Id:BIS101
  • Timings:Full Time/Part Time
Department
Business

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